Overview
At Jiva Leafora, we take pride in delivering fresh, natural, and carefully prepared wellness products. Due to the nature of our products, we maintain a strict return and refund policy to ensure hygiene, freshness, and product quality.
No Return Policy
All products once delivered cannot be returned.
This policy helps maintain product safety, hygiene, and quality standards for all customers.
Refund Eligibility
Refunds or replacements will only be considered under the following conditions:
- Incorrect product delivered
- Product received in damaged condition
- Quality issues caused during packaging or delivery handling
Reporting an Issue
Any issue must be reported within 24 hours of delivery.
Customers are requested to provide:
- Order details
- Clear photos or videos of the issue
This helps us review and resolve concerns quickly.
Refund Process
Once the issue is verified by our team, the refund or replacement process will be initiated.
Refunds may be processed through:
- Original payment method
- Bank transfer (if applicable)
Estimated processing time: 3–7 working days.
Non-Refundable Cases
Refunds will not be applicable in the following situations:
- Change of mind after delivery
- Personal taste preferences
- Delays caused by incorrect address details
- Customer unavailability during delivery
Bulk Orders Policy
Bulk wellness orders for gifting, events, wholesale supply, and functions require advance confirmation.
- Order cancellation may not be possible once product preparation has started
- Advance payments for bulk orders are non-refundable
Contact for Support
For any refund-related support or concerns, please contact us:
📞 Phone: 9059057003
📞 Alternate: 9059057004